Shipping policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be potential delays due to high volume orders or postal service problems that are out of our control. 

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

To check status of your order: After your order has shipped, you will receive an email with your tracking number included. You can check the status from your tracking number. 

International Shipping:

We ship to Africa, Asia, Europe, North America, and South America. Some countries may not be available to ship. All international orders are subject to customs clearance, which can cause unexpected delays past our estimated delivery times. 

Delivery times are estimated between 6-18 business days.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. 

It is the customer’s responsibility to check with their local customs office for any import restrictions, prohibited items, or required import licenses. If a package is seized or destroyed by customs due to restricted items, we cannot offer a refund. 

Lost, Damaged, or Returned Packages

If your package is lost in transit, please contact us at asiakey0715@gmail.com so we can file a claim with the carrier.

If a package is returned to us due to an incorrect address provided at checkout, or because the customer refused to pay customs fees, the customer will be responsible for the return shipping cost and any reshipment fees.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at asiakey0715@gmail.com with your name and order number in the subject line, and we will look into it for you.